General Information - Plan your trip
Arrival and Departure
Check in from 12pm to 7pm. To arrange a different check in time, please contact us in advance. Check out by 10am. We request you check out on time. If you’d like to stay longer, please check with our manager at least 24 hours prior to departure. This arrangement is based on availability and may attract a surcharge.
Kindly share your flight details with us to arrange an airport pick up or drop off. A one-way transfer costs 25 USD for a maximum of 4 passengers per vehicle. Alternatively, if you are traveling in a group, a one-way transfer costs 75 USD for a maximum of 22 passengers per bus.
Our reception desk is open from 7am to 9 30pm every day. For taxi services, airport transfers, and tips on what to do, please feel free to speak with our staff. Our senior managers are also available to assist during office hours from 8 30am to 5 30pm.
A complimentary breakfast buffet is available to all our hotel guests from 7am to 10am daily. Hot beverages and meals can be prepared to order. Should you have any dietary requirements, please let us know and we would do our best to accommodate them.
Lunch hours are 12pm to 3pm
Dinner hours are 6pm to 9 30pm
We offer both light and full meals with the same menu available throughout our service hours. We can prepare buffet menus on request should you have a larger group. Meals are prepared fresh and therefore can take anywhere from 30 – 60 mins to prepare depending on your order and the number of people at your table. Should you wish to have your order prepared prior to your arrival at the restaurant, please let us know in advance.
Alcoholic beverages are not sold at the hotel. Guests can purchase and consume their own alcohol in the privacy of their rooms as long as it does not interfere with the policies of the hotel and the enjoyment of the shared facilities with other guests on the premises.
We invite you to enjoy our loungers and relax at our outdoor pool from 8am to 6 30pm. Pool towels are provided for our hotel guests only and we request you leave these with the pool attendant upon exiting the pool area. Children must be supervised by a parent or guardian at all times. The management and owners take no responsibility of children or swimmers at any time whatsoever.
You are welcome to enjoy our beach facilities from 8am to 6 30pm. Our private beach is a 15-minute walk from the reception. If the hotel driver is available, we would be happy to offer you a vehicle shuttle to the beach.
Our hotel premises and facilities are primarily available for the enjoyment of our hotel guests. Our managers have the right to refuse entry to visitors who are not staying in our hotel rooms. Visitors are required to pay the following fees; for 10,000 TSH for Adults (5,000 TSH for Children) entry fee for the hotel, access the beach, or access the pool.
Smoking indoors is strictly prohibited at Kigoma Hilltop Hotel. Please use the ashtrays provided in the designated smoking areas outdoors.
Language and Tipping
English is widely spoken but a few words of Swahili can be useful and will be appreciated by locals. Tipping is not obligatory, but a tip for exceptional service will be appreciated by local staff and guides. Please use our Tip Boxes at the reception so our managers can ensure every staff member, from those at the front of house to those ensuring your stay is comfortable behind the scenes, are recognized for their hard work.
Yellow Fever Vaccinations are required and you may be asked to produce a certificate at entry ports. Malaria is endemic but is preventable; use insect repellent, cover up at sundown, sleep under a mosquito net and take anti-malaria prophylactics as advised by your doctor. Bring prescription medicines, spare glasses, contact lenses/solution and sunscreen as well as a small first aid kit with diarrhea remedy and cream for insect bites. Drink only bottled or boiled water throughout your stay in Tanzania.
Generally dry and hot with cool nights/mornings from June to October. Short rains from November to mid-December and long rains from March to May. The coastal strip is hot and humid all year around
Protect your cameras from dust and keep equipment cool. Flash photography is not permitted whilst chimpanzee trekking. It is courteous to ask permission before photographing local people.
Guests must have comprehensive travel and health insurance to cover emergency medical evacuation, insurance to loss of baggage or valuables, personal accident and medical expenses. It is assumed that the guests have also confirmed that he/she is medically fit, have been vaccinated and are in good health. Kigoma Hilltop Hotel shall not be held responsible for accident, loss, illness, theft or personal injury. It will also not accept responsibility or be liable for inconveniences or financial implications of any sort arising from any accident on the Hotel premises during the guest’s stay
220V, but power failures and surges are common. Ensure to pack a universal adaptor for three pin square plugs and a flashlight or headlamp. You will find an electrical charge point (220V) for your personal electronic devices in all our rooms.
Traveling with Children
Tanzanians love children and are especially helpful to mothers. Please keep in mind however that canned baby foods, powdered milk and disposable nappies may not be available outside major towns.
Check current requirements with the nearest Tanzanian High Commission, Embassy or Consulate, or your travel agent. Visas, if required can be bought on arrival at all international airports and overland borders.
It is recommended not to indiscriminately hand out pens, money and sweets as it encourages locals to be dependent on tourists instead of independently financing their livelihood. As anywhere, gifts should be given as a true expression of friendship, appreciation or thanks.
For everyday use we suggest you pack shorts, T-shirts, lightweight trousers, short and long-sleeved shirts, good walking shoes, and casual evening wear for open-air dinners. For the cooler months of June, July and August it is also advisable to bring a light wind breaker or sweater. For chimpanzee trekking, or other walking activities, please bring good lightweight boots/shoes as well as a small daypack to carry water and other necessary items. Soap is provided in the rooms but please bring other cosmetics and medical items required. Cameras and binoculars are a must. Last but not least don’t forget to bring sunscreen, lip balm, insect repellent, sunglasses, and a wide brimmed hat.